The NordicTrack Commercial X11i Review Part 1 - My Brand New Treadmill Arrived and It Did Not Work!!!!!!

NordicTrack Commercial X11i
This is going to be a three-part review. 
While I have had this treadmill for a month now, I have only been able to use it since Saturday and that is because it arrived broken.

 Yep!!! You heard me right. My $2000 new treadmill arrived and it did not work.
I ordered the treadmill on January 1.  The treadmill arrived on January 17.  My husband put the treadmill together January 19 and when we turned it on, the belt did not move.

 It was very simple for my husband to put together, but before calling Nordictrack, we made sure everything was connected properly and it was. 

 Called NordicTrack and the first thing you hear when they pick up is how there is a "higher call volume than usual, and wait times will be long" They were not lying. In this process, I have had to call them four times and the least amount of time I waited on the phone was 41 minutes. When you are holding all of this time, they constantly tell you to go out to myfitnesshelp.com where you can get answers to your questions quickly by "chatting" with a tech. I found this site and my chat session to be completely useless and unhelpful.

 I elected to wait to talk to a representative.  My first time I talked with someone, they had me load an App on my phone. The App was called Visual Support.  The Tech used this to troubleshoot the treadmill. I thought the visual support was pretty cool. The tech determined that there was something wrong with the controller module because he did not see a light and first he wanted us to check all the connections on the module as they can become loose during shipment. (Apparently, they are having a problem with their current shipper because this has happened to others).

 The controller module came installed so this was not something my husband had to do or put together during the assembly process. 
We agreed to check the controller module. We got a case number, an Internet address to a YouTube video that shows how to check the controller module and then we hung up.

 We performed the checks and it still did not work.  I called back and was on hold longer than the first time. This part was very frustrating because (1) the Tech provided me with a new phone number that was supposed "to get me quicker access" and (2)  the process made me input my Serial Number and Model Number in again because it said it did not recognize my phone number even though I used that phone number to place the order.

 Anyway, I called back, and the result was that they would send me a new controller board. - (this was all happening on a Saturday) and I will get an email when the part was shipped out which for some crazy reason I thought it would be Monday.  It was not.

 On Wednesday, I called to find out what was going on. Again had to go through the process of putting in my Serial Number etc because it did not recognized my phone number. When I got a tech on the line, I said to her "to please add my phone number to my order and file". She interrupts me with "it's already there".

 I asked, "why it is telling me it does not recognize my phone number then?". She could not answer that.

 Moving on, I tell her I am calling because I have not received an email telling me my part has been shipped and I am excited to use my brand new treadmill and I wanted to know when could I expect them to ship it out. She informed me that "on Monday, a shipment did arrive into their warehouse and that technicians had to perform quality checks on the parts and I should be receiving it the following week."

 Well, that did NOT happen. 

 I sent NordicTrack support and email January 31 making another inquiry about my part and I receive a stock response back saying that they will reply as soon as possible. 

  February 7 is when I received a UPS notice that my part had been shipped and that it will arrive on February 14.  

 When I got home from work on the 14th, the part was in my mailbox. My husband installed it and I tested it out on Saturday. Also on Saturday, February 16 is when I finally received a reply to my email that I sent on January 31. 

 So after almost a full month of the treadmill acting as a giant 300-pound paperweight, I now have a working treadmill. 

 Story continues in part 2.

Comments

Post a Comment

Popular posts from this blog

The Pro-Form 600 LT Treadmill - Thoughts

Image
The Pro-Form 600 LT Treadmill is HSN and Pro-Form 2011 model treadmill. Each year HSN brings out a new Pro-Form model to sale. On the HSN website the treadmill is called Pro-Form Step Up Personal Trainer Treadmill. The price of this treadmill is $699.95 and the Shipping & Handling is free. I have had this treadmill since May. Assembly is required. It took me and another about an hour, maybe a little less to put it together. The instructions are fairly detail and everything went together as it should. I had the 2007 model of this treadmill, but I like the advertised upgrades so much I decided to get this one. Pre-Program Work outs The 2011 model comes with 16 Pre-program workouts. Of the 16, 4 are distance, 5 are timed, and 7 are calorie burned workouts. The distance workouts are 1 mile, 5K, 10K, and 1/2 Marathon. The time workouts are 20 min, 25 min, 30 min, 45 min The calorie workouts that are broken down by time are 20 min, 25 min, 30 min, 40 min, 45 min, and two 60 min ...
Read more

Tony Horton P90X Plyometrics - Thoughts

Image
Plyometrics .  This means you are jumping. This means high impact. Although there were some none or low-impact exercises. The workout is about 59 minutes. The warm is about 9 minute and 30 seconds. Like the other P90X workouts that I have done, Plyometrics uses rounds as well. There are two rounds in which you are doing 4 exercises. The exercise are performed for either 30 or 60 seconds. After each round you get a water break. At the end of the workout, there is a bonus round that includes three exercises that were sports specific. The workout concludes with a 5 minute stretch and cool down. I am including a worksheet of the exercises. This is my least favorite of the P90X workouts that I have done thus far. Plyometrics just felt long.  Although I did think the soundtrack was very good and I burned a lot of calories. Equipment - towel, heart rate monitor 3 stars
Read more

Tony Horton P90X Legs & Back - Review

Image
This is my second week of P90X workouts and it starts with disc 5, Legs & Back . There are 22 exercises.  For every two leg exercises, there is one back exercise. So the pattern is - do two legs and then 1 back exercise. There are a variety of legs exercises but all the back exercises are pull up/chin up exercises. There is a cardio warm up followed by a stretch.  Then you move into the 22 exercises, each of which has a time associated with it. Sometimes you are doing as many reps as you can and at other times, Tony gives you an exact rep number he wants you to perform.  A stretch cool down concludes the workout. While I was sore after this workout and felt the challenge, I really didn't care for a lot of the exercises in this workout. The workout clocks in at around 59 minutes. Equipment used:  pull up bar,  bands, weights. 2 & 3/4 stars
Read more